![]() ![]() ![]() after the AV definition has been corrected, you restore or replace the file.the AV supplier corrects the AV virus definition and.Resolving this problem requires that both: If it is an executable file, follow the AV program's steps for adding an exclusion or allowing the file to function.Ĭall Drake Support for assistance at 828.524.8020.If you can identify and open the AV and view event logs, you may be able to identify the file that the AV is targeting.If an AV has already disabled a Drake Tax file, the problem caused by the missing file will continue even if the AV isn’t running. an existing problem caused by an AV will probably persist.If you are able to reboot your computer in Safe Mode or Safe Mode with network, and the problem disappears, then:.Identifying the targeted file is an important step in resolving an AV problem.Sometimes an AV program will simply disable a Drake Tax file without notice, so diagnosis can be difficult. When YY is used below, substitute the program year for the YY (for example, use 22 where it says YY). You may be able to add an exclusion for the file (listed below) on your antivirus program, or restore it from quarantine. Sometimes an executable file can become quarantined. You may receive a message that the file cannot be found. The missing file could affect almost any Drake Tax function, from logging in to calculating a return. When a Drake Tax file is quarantined or disabled, you may not see the effect until you try to do something in Drake Tax that requires that file. If you delete the file, it will have to be replaced with the assistance of Drake Support. If the dialog box offers a choice between “quarantining” a Drake file and deleting it, select quarantine, which allows you to restore the file later. Often, the AV software will display a dialog box identifying the file. We submitted the file to Symantec to determine if it is a false positive but. AV programs will occasionally identify a Drake file as a threat. Do you know or have heard of why McAfee is flagging the BIT temp file as a. The AV program examines files and registry entries to identify malicious software. This is often referred to as a “false positive.” An antivirus (AV) program installed on your computer usually loads at startup and runs in the background. There are also some links below to help.Why is my antivirus (security) software giving me an error on Drake Tax files stating that they are infected?Īn antivirus software may erroneously identify a Drake Tax file as a threat. This process may take up to 24 hours depending on the AV company, but will be resolved much more quickly if you provide source code.Ī good resource for reporting false positives can be found at: How to Report Malware or False Positives to Multiple Antivirus Vendors. Best practice would be to include your source code along with a compiled exe, allowing the AV company to independently verify your report. If you encounter a false positive, in which your script is erroneously recognized as a virus, please alert the offending AV company immediately so the matter can be resolved. To get around the false positives problem, just use the *.A3X format. ![]() There are more ways your executable could be marked this topic covers only the most common causes.
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